When you buy a plane ticket you do not expect to have to pay for checking in your baggage or for requesting a particular seat. However, this is what is happening at the moment. More and more airlines are charging passengers for “the extras”. They are doing this in response to passenger’s resistance to higher ticket prices and as a means to become more profitable. Cutting back on extras has been happening for more than two decades, the difference is that in the past it was done gradually and the reductions were minor things that the flyers would not notice.
So the question is whether it is fair for airlines to take advantage of their costumers for some extra profit.
Obviously airlines should focus more on taking care of their passengers. Costumers are in the difficult position of not having much choice when it comes to travelling. Air travel remains the fastest mean of transportation and most the time costumers just have to accept what airlines throw at them. If they do not they have to find another mode that may not be as convenient or decide to not travel at all. It is not right for airlines to take advantage of this situation by trying to charge different sorts of fees and knowing that in the majority of cases costumers just have to accept it. In my opinion companies have an obligation to take care of their costumers and their relationship with them. Airlines are not fulfilling this obligation.
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